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How to Answer Cambridge 8 Writing Task 1

Cambridge IELTS 8 General Writing Task Test B Task 1

You recently bought a piece of equipment for your kitchen, but something was wrong with it. You contacted the store, but they did not resolve the problem.
Write a letter to the store supervisor. Explain in your letter:
  • The issue you're facing with the appliance
  • What happened when you contacted the store
  • Exactly what you expect the supervisor to do.
Source: Cambridge IELTS 8 General Writing Test B


IELTS Writing General Task 1 Sample Answer

A Complaint Letter

Dear Sir,

I am writing to express my concern at the lack of service offered by your staff in your store located in Chelsea High Street.

Four days ago, I purchased a Krups 203 Electric Coffee and Spice Grinder there. Purchasing it was a straightforward process but when I tried to use it at home the next day I found that it wasn't working. I checked everything according to the instruction book before calling the store to ask for advice.

When I called, I was first put on hold, and when someone eventually attended to me they were not knowledgeable about the product in question. They had to find another assistant to answer a few basic questions. I was left waiting for almost 45 minutes in total, spoke to three different people, and my problem was still unresolved.

Therefore, I would like to request that I be refunded the cost of my purchase without further delay. I will be happy to produce my sales receipt and credit card purchase voucher in any of your stores to effect the reimbursement.

I look forward to your positive response.

Yours faithfully

Michael Mortensen


Learn more about the IELTS General writing test here.




How to Write a High-Score IELTS Task 1 Letter

Here are top tips for creating a high-scoring answer in the IELTS General Training Writing test when tasked with writing a formal letter:

  1. Understand the Format: Formal letters follow a specific structure. Usually, they start with a formal salutation, the body of the letter, a closing statement, and finally, your signature.

  2. Identify the Purpose: The task prompt will provide the reason for writing the letter. Make sure you understand this fully, as your letter should address this purpose clearly.

  3. Plan Your Content: Before you start writing, plan out what you want to say in each paragraph. Remember, each paragraph should contain one main idea.

  4. Formal Language: This is a formal letter, so keep your language formal. Avoid slang, abbreviations, and contractions.

  5. Be Clear and Concise: Don't ramble. Keep your sentences short and to the point. Make sure your ideas are easy to understand.

  6. Proofread: After you've written your letter, take the time to go over it. Look for any spelling or grammar mistakes and correct them. A well-written, error-free letter can score a higher band on the IELTS test.

Remember, practice makes perfect! So, keep practicing to boost your IELTS Writing score.

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