IELTS Letter | A faulty computer

IELTS General Training Writing Test Task 1 Question

IELTS Writing Task 1

You should spend about 20 minutes on this task.

You recently bought a personal computer in a shop near you and it was faulty. You visited them and asked them to repair it, but they did nothing. Write a letter to their head office and say:
  • what was the problem with the computer
  • what service you got from the shop
  • what you suggest they do

Write at least 150 words.

IELTS General Training Writing Test Task 1 Answer

Dear Sir,

Two weeks ago I purchased an Alpha MC1234 laptop from your store in London. At first everything seemed to be working perfectly, however, after the first few days the screen began to blank out. In order to use the computer it was necessary to close it and then reopen it and the screen would function again as normal. Some time later, the screen would go blank again. This happened two or three times a day in the first week and gradually became more frequent.

I called the store and they could not suggest anything other than returning it to the manufacturer directly, which would mean waiting around three to four weeks for the problem to be fixed. When I visited the store with the computer to try and exchange it for another one, the assistant simply informed me that it would not be possible and that I would have to send the laptop direct to the factory to be looked at.

I find this lack of service to be totally unacceptable and therefore take this opportunity to request either a replacement laptop or a full refund of the purchase price immediately. I feel that it is not my responsibility to return the computer to the factory, but your company's duty to maintain an acceptable level of customer service and satisfaction.

I look forward to your positive response.

Yours faithfully

Derek Brown