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How to Write an IELTS Complaint Letter about A Faulty Computer

IELTS letter format for complaining about a faulty computer/device

When formulating a letter of complaint for the IELTS Task 1, keep the following tips in mind:

  1. Salutation: Use a formal greeting, like "Dear Sir/Madam," since you typically don't know the person you're writing to.

  2. Introduction: Begin the body of the letter by stating the purpose, i.e., you're writing to express your dissatisfaction with a product/service.

  3. Details: Provide particulars about the product/service, including when and where you purchased it and the problem you are experiencing. Use factual language and remain respectful.

  4. Solution: Offer a possible solution or request a specific action. Maybe a refund, replacement, or repair of the faulty product.

  5. Closing: End the letter with a formal closing, such as "Yours sincerely," followed by your full name.

Remember to maintain a polite and formal tone throughout the letter, use accurate grammar and vocabulary, and organize your thoughts clearly. Doing so will help you score well on this task.

IELTS General Training Writing Task 1

IELTS Writing Task 1
You recently bought a personal computer in a shop near you and it was faulty. You visited them and asked them to repair it, but they did nothing.
Write a letter to their head office and say:
  • what was the problem with the computer
  • what service you got from the shop
  • what you suggest they do
Write at least 150 words.

IELTS General Training Writing Task 1 Sample Answer

Dear Sir,

Two weeks ago, I purchased an Alpha MC1234 laptop from your store in London. At first, everything seemed to be working perfectly; however, after the first few days the screen began to blank out. To use the computer it was necessary to close it and then reopen it and the screen would function again as normal. Sometime later, the screen would go blank again. This happened two or three times a day in the first week and gradually became more frequent.

I called the store, and they could not suggest anything other than returning it to the manufacturer directly, which would mean waiting around three to four weeks for the problem to be fixed. When I visited the store with the computer to try and exchange it for another one, the assistant simply informed me that it would not be possible and that I would have to send the laptop direct to the factory to be looked at.

I find this lack of service unacceptable and therefore take this opportunity to request either a replacement laptop or a full refund of the purchase price immediately. I feel it is not my responsibility to return the computer to the factory, but your company's duty to maintain an acceptable level of customer service and satisfaction.

I look forward to your positive response.

Yours faithfully

Derek Brown

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