I am writing to inform that during a recent holiday in Singapore I lost my camera. The camera is a Canon XA20 semi professional video camera which I use to make documentary film footage. The value of the camera as new was $2,000 and it was only 4 months old.
The camera was lost during a transfer from one hotel to another while on holiday. When I arrived at the second hotel the camera bag was not delivered with the rest of the luggage. The company responsible for the luggage transfer denies all knowledge of the camera case or its whereabouts.
I believe, according to the travel insurance policy I have with your company, the camera is fully covered and would like to make a claim on the policy for the replacement value of the item. Please advise what documentation you require and the correct process to file an insurance claim in respect of the camera.